Freelance IT Specialist                                                                               08/2016 – Present

• Troubleshoot and diagnose problems with computers, laptops, tablets, and smartphones to identify problems and repair or provide updates to best handle clients’ concerns

• Consult with clients to assess their needs and advise what hardware or software to buy based on their needs

• Assist in setting up new computers and provide user support upon purchasing new software

• Activate new software for clients to ensure it is operating properlya story and let your users

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Value Added Service (VAS) Specialist                                                       07/2015 – 06/2016

• Examined prerequisites for newly assigned projects and devised plans to implement projects and optimize profits for the company

• Worked within business rules and company policies to improve newly installed or updates software

• Coordinated with engineers to test newly installed software and fix any bugs

• Documented all work being done to accurately reflect steps taken to fix bugs and glitches

• Analyzed equipment performance and provided recommendations for improvements on new software or updates based on budgetary restrictions

​Computer Administrator.

    07/2014 – 07/2015

• Installed and maintained office hardware, including computers, phone systems, servers, and LAN network

• Coordinated with office administrators to identify needed hardware and software to improve office efficiency, research available products that meet needs, and purchased necessary items

• Assisted with the installation of security software and network protections, including firewalls, DMZs, and virus protection software

• Performed data recovery and backup operations weekly

• Monitored network and computer performance to determine necessary adjustments and updates                                                                                                                                                                                                                               Support Helpdesk Technician                                                               01/2014 – 06/2014

• Setup new user accounts, including designating user restrictions, allowances, and creating passwords

• Responded to user concerns to diagnose technical problems in-person, over the phone, or via messaging programs

• Provided training to new users on how to operate machinery and recently updated software systems

• Recorded and logged maintenance and repairs in the company database